FAQ

Subscription fees to the Desktop were initially decided during a pilot study for services situated in remote or regional areas of Australia. We wanted to ensure that price would not be an obstacle for any service irrespective of location, size or type. We since have introduced the following options;

• Long Day Care, Preschools and FDC Schemes – Monthly – $37.00
• Long Day Care, Preschools and FDC Schemes – Annual – $397.00
• Individual Educator OSHC and FDC Service – Monthly – $21.00
• Individual Educator, OSHC and FDC Service – Annual – $227.00
• DIWY Newsletter – Annual (12 editions) – $137.00

We have a 100% Satisfaction – 21 Day Money Back Guarantee. All annual fees are held in a PayPal or Bank holding account until the 21 day period has ended. In the event that the Desktop’s program and resources are not meeting your expectations you will be refunded from the holding account. You must contact us within the 21 day period.

Annual membership – 12 months (If you proceed beyond the 21 day guarantee)

Monthly membership – a minimum of 3 months

Your password needs to be at least seven characters long. To make it stronger, use upper and lower case letters, numbers and symbols like ! ” ? $ % ^ & ).

For example: Desktop(2260)*

Play around with a familiar name and use brackets, numbers etc. to keep it organised and memorable.

Place a tick in the ‘Remember Me’ box at login.

Yes – the monthly membership can be cancelled after the initial one month minimum term. If you do not cancel the membership it will remain active and debits will continued to be deducted each month.

Simply write to us via the Contact page stating your request. The cancellation will be processed on the same day or at the conclusion of the minimum term.

Our preferred supplier to accept and manage on-line transactions is eWay. If you don’t want to use eWay we also have an alternative option: PayPal. Details can be found on the Sign Up page. We also accept; bank transfers, cheques and money orders.

Bank Transfers: Annual memberships only. Westpac Bank – BSB: 032545  Account: 234559

Cheque: made payable to Childcare Centre Desktop and send to: 1/13 Oceanview Drive, Wamberal NSW 2260

If you have questions about the Childcare Centre Desktop or the sign up process just let us know by sending a message from the Contact Us page.

As a result of different systems, computers and updates, errors can occur. To ensure you can convert your finished newsletter to a PDF before sending to families use this simple free online converter:

https://smallpdf.com/word-to-pdf

Only takes a few minutes.

The efficiency of your computer and internet connection will usually determine how long it will take to open or download a file from the Desktop. Most templates are in either PDF or WORD and should only take 20 to 40 seconds to open. Some files may be larger hence will take a little longer.

Chrome

• Open Chrome
• Click the word Chrome on the menu bar
• Click on the link – Clear browsing data.
• In the box that appears, click the checkboxes for “Cookies and other site and plug-in data” and “Cached images and files.”
• Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
• Click Clear browsing data.
• You will then need to close your browser.
• Re-open Google Chrome and go to www.childcarecentredesktop.com.au then use your login details we have provided.

FIREFOX

• Click the menu button and choose Preferences.
• Select the Advanced panel.
• Click on the Network tab.
• In the Cached Web Content section, click Clear Now.
• Close the about: preferences page. Any changes you’ve made will automatically be saved.

Internet Explorer 9, 10 and 11 (Win)

• Select Tools (via the Gear Icon) > Safety > Delete browsing history….
  NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
• Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
• You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Windows Edge

• Launch your Edge browser and click on the 3-lined Hub button in the top right corner.
• Next click on the clock-shaped History button.
• Here you will be able to view your browsing history
• If you click on Clear History and then on Show more, you will be able to delete and clear your browsing History, Cookies, Data, Temporary Internet Files, Cache, etc

Browsing history
Cookies and saved website data
Cached data and files
Download history
Form data
Passwords
Media licenses
Pop-up exceptions
Location permissions
Full screen permissions
Compatibility permissions

• Select the one’s you want to clear and click on the Clear button.
• Restart your Microsoft Edge browser.

1. Place your cursor over the link you wish to open
2. Right click – then select ‘open in a new tab’
3. A new tab will now appear and the file will open as normal (20 to 40 seconds)