FAQ - Childcare Centre Desktop
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FAQ

  • How much will a membership cost?

    Subscription fees to the Desktop were initially decided during a pilot study for services situated in remote or regional areas of Australia. We wanted to ensure that price would not be an obstacle for any service irrespective of location, size or type. We since have introduced the following options;

    • Long Day Care, Preschools, OSHC and FDC Schemes – Quarterly – $147.00
    • Long Day Care, Preschools, OSHC and FDC Schemes – Annual – $397.00
  • Is there a guarantee?

    Our annual (12 month) membership has a 100% Satisfaction – 21 Day Money Back Guarantee. In the event that the Desktop’s program and resources are not meeting your expectations you will receive a full refund of the subscription purchased. You must contact us within the 21 day period.

  • Do I have to sign a long term contract?

    Annual membership – 12 months (If you proceed beyond the 21 day guarantee)

    Quarterly membership – a minimum of 3 months

  • How do I create a strong password?

    Your password needs to be at least seven characters long. To make it stronger, use upper and lower case letters, numbers and symbols like ! ” ? $ % ^ & ).

    For example: Desktop(2260)*

    Play around with a familiar name and use brackets, numbers etc. to keep it organised and memorable.

    Place a tick in the ‘Remember Me’ box at login.

  • Can I cancel my membership?

    Yes – the quarterly membership can be cancelled after the initial three month term. If you do not cancel the membership it will remain active and debits will continued to be deducted each quarter.

  • How do I cancel my annual membership?

    Simply write to us via the Contact page stating your request. The cancellation will be processed within 24 hours.

  • What types of payments do you accept?

    Our preferred supplier to accept and manage on-line transactions is eWay. If you don’t want to use eWay we also have an alternative option: PayPal. Details can be found on the Sign Up page. We also accept; bank transfers, cheques and money orders.

    Bank Transfers: Annual memberships only. Westpac Bank – BSB: 032545  Account: 234559

    Cheque: made payable to Childcare Centre Desktop and send to: 1/13 Oceanview Drive, Wamberal NSW 2260

  • Any questions before you join our community of Educators?

    If you have questions about the Childcare Centre Desktop or the sign up process just let us know by sending a message from the Contact Us page.

  • Issues converting a Newsletter (WORD) into a PDF

    As a result of different systems, computers and updates, errors can occur. To ensure you can convert your finished newsletter to a PDF before sending to families use this simple free online converter:

    https://smallpdf.com/word-to-pdf

    Only takes a few minutes.

  • Downloading member area resources

    The efficiency of your computer and internet connection will usually determine how long it will take to open or download a file from the Desktop. Most templates are in either PDF or WORD and should only take 20 to 40 seconds to open. Some files may be larger hence will take a little longer.

  • How to clear cache and cookies

    Chrome

    • Open Chrome
    • Click the word Chrome on the menu bar
    • Click on the link – Clear browsing data.
    • In the box that appears, click the checkboxes for “Cookies and other site and plug-in data” and “Cached images and files.”
    • Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
    • Click Clear browsing data.
    • You will then need to close your browser.
    • Re-open Google Chrome and go to www.childcarecentredesktop.com.au then use your login details we have provided.

    FIREFOX

    • Click the menu button and choose Preferences.
    • Select the Advanced panel.
    • Click on the Network tab.
    • In the Cached Web Content section, click Clear Now.
    • Close the about: preferences page. Any changes you’ve made will automatically be saved.

    Internet Explorer 9, 10 and 11 (Win)

    • Select Tools (via the Gear Icon) > Safety > Delete browsing history….
      NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
    • Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
    • You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

    Windows Edge

    • Launch your Edge browser and click on the 3-lined Hub button in the top right corner.
    • Next click on the clock-shaped History button.
    • Here you will be able to view your browsing history
    • If you click on Clear History and then on Show more, you will be able to delete and clear your browsing History, Cookies, Data, Temporary Internet Files, Cache, etc

    Browsing history
    Cookies and saved website data
    Cached data and files
    Download history
    Form data
    Passwords
    Media licenses
    Pop-up exceptions
    Location permissions
    Full screen permissions
    Compatibility permissions

    • Select the one’s you want to clear and click on the Clear button.
    • Restart your Microsoft Edge browser.
  • How do I open links in a New Tab?
    1. Place your cursor over the link you wish to open
    2. Right click – then select ‘open in a new tab’
    3. A new tab will now appear and the file will open as normal (20 to 40 seconds)

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Get in Touch

  • info@childcarecentredesktop.com.au
  • Postal: Suite 1-13 Oceanview Drive,
  • Wamberal NSW, 2260