FAQ

Subscription fees to the Desktop were initially decided during a pilot study for services situated in remote or regional areas of Australia. We wanted to ensure that price would not be an obstacle for any service irrespective of location, size or type. We since have introduced the following options;

• Long Day Care, Preschools, OSHC and FDC Schemes – Quarterly – $147.00
• Long Day Care, Preschools, OSHC and FDC Schemes – Annual – $397.00

Our annual (12 month) membership has a 100% Satisfaction – 21 Day Money Back Guarantee. In the event that the Desktop’s program and resources are not meeting your expectations you will receive a full refund of the subscription purchased. You must contact us within the 21 day period.

Annual membership – 12 months (If you proceed beyond the 21 day guarantee)

Quarterly membership – a minimum of 3 months

Yes – the quarterly membership can be cancelled after the initial three month term. If you do not cancel the membership it will remain active and debits will continued to be deducted each quarter.

Simply write to us via the Contact page stating your request. The cancellation will be processed within 24 hours.

Our preferred supplier to accept and manage on-line transactions is eWay. Details can be found on the Sign Up page.

If you have questions about the Childcare Centre Desktop or the sign up process just let us know by sending a message from the Contact Us page.

As a result of different systems, computers and updates, errors can occur. To ensure you can convert your finished newsletter to a PDF before sending to families use this simple free online converter:

https://smallpdf.com/word-to-pdf

Only takes a few minutes.

Each Monday we send our our member alerts which inform if a resource (or policy) has been reviewed and updated, a new resource has been posted or a location has been changed.

An amendment to a document can be recognised as follows:

• Yellow highlight – represents text which has been updated
• Strike-through – any text with a line through should be deleted
• Red text – represents statements which may need to be contextualised to your own circumstances, location or physical environment

The efficiency of your computer and internet connection will usually determine how long it will take to open or download a file from the Desktop. Most templates are in either PDF or WORD and should only take 20 to 40 seconds to open. Some files may be larger hence will take a little longer.

Please contact us here with your preferred email address and we will get this arranged within 48 hours.

Please provide as much detail as possible via the contact page here so we can assist to resolve – which part of the login process are you unsure about ?

Please ensure you are using your primary user email (this is the email on your account) and click on ‘Don’t remember your password?’ to reset the password. If you are unsure what your primary user account email is, please contact [email protected]